SHIPPING & RETURNS

SHIPPING

We are based in Sheffield, UK but we ship worldwide!
We know that postage and packing costs are annoying, so we keep things as cheap as possible for you lovely folk across the world:

UK standard delivery: £3.00
Europe Standard delivery: €6.00
USA / Canada / Australia standard delivery: $8.00
Rest of world: £6.00

All UK and European orders should within 10 days of you placing your order, but please allow up to 21 days during busy periods.

Orders from outside of Europe usually arrive within 14 days, but international postal services do vary so please allow up to 28 days for your order to arrive.

Unfortunately we cannot except responsibility for additional import costs associated with ordering from overseas. We also cannot accept responsibility for any loss or damage of item by any postal service.

If we’re feeling frivolous enough to offer “Free” Worldwide Shipping as part a promotion – this does not include any additional import costs associated with the customers chosen shipping destination.

EXCHANGES

We do provide all the sizing information for each product, but we understand that nothing quite beats trying a garment for fit. If you would like to exchange your order for another size or a different design, then please notify our team at sales(at)thelevelcollective.co.uk and await further instruction on return your purchase to us.

Any return postage charges are to be covered by the customer and we recommend using recorded delivery because we can not accept any liability for the safe delivery of items being returned to us. Any exchanged items will again incur postage and packaging costs because we make no profit on this!

REFUNDS

If your order arrives, and you change your mind – please notify our team at sales(at)thelevelcollective.co.uk within 7 days of receiving it and you will be told what address to return it to.

Provided that your item is returned to us in the saleable condition in which it arrived, we will process your refund for the garment as soon as possible. If we receive email notification of your desire to cancel an order before it has been dispatched; we will of course refund you the whole amount of our payment including any shipping costs.

IF WE GET IT WRONG

All of our orders are processed by hand with care and attention, but we are still human and mistakes happen from time to time.

In the rare instance that a customer receives an incorrect item, they should notify us at sales@thelevelcollective.co.uk as soon as possible. After receiving a heartfelt apology from us, the customer must then return the incorrect item to us (we’ll refund your postage for this of course!). Once we have received this, we will then dispatch the correct item to you.

All of our stock is high quality and thoroughly checked for any faulty or damaged items. Each item is then checked again before it is dispatched to our customers. In the unlikely instance that a customer receives a faulty item, we will gladly replace or refund the item as soon as possible and of course; cover /refund any additional postage cost incurred.