Delivery & Returns

We’re based in Cornwall, England, and we deliver worldwide. Every backpack is made for you, so it’s worth the short wait.

Delivery rates

Made to order. Your backpack is cut, sewn and signed by hand once you order it. It’s usually ready to ship in 2 to 5 business days. Good things, small wait.

Ordering from outside the UK? T-shirts to Europe and the USA ship with import duties and taxes included, so there’s nothing to pay on delivery. For backpacks and all other orders outside the UK, import duties and taxes may apply, and are paid on delivery.

Returns and refunds

Not quite right? You’ve got 30 days from delivery to send it back, and return postage is on us. Hardly anyone does, but it’s good to know.

Items need to come back unworn, unwashed and as they arrived, labels on. Once it’s back with us and checked, we’ll refund the item and the standard delivery you paid within 14 days. If something comes back used or damaged, we may reduce the refund to reflect that, including the cost of the returns label.

Cancel before we dispatch and we’ll refund the lot.

Wrong size?

Nothing beats trying something on. If the fit’s off, send it back within the same 30 days for a refund and order the size you need. Our Size Guide will help you get it right first time.

How to send something back

Drop us a line at hello@thelevelcollective.co.uk with your order number and we’ll email you a prepaid returns label. Pop a note in the parcel with your name and order number, and send it to:

If we get your order wrong

We pack every order by hand, with care. But we’re human. If something arrives faulty or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll repair, replace or refund it, and cover the postage. Your statutory rights are not affected.