Delivery & Returns
We are based in Cornwall, UK but we deliver worldwide.
We partner with an awesome social enterprise called Mail Out who provide training and employment to adults with learning difficulties – teaching them how to pick, pack and post our orders for us. We're proud to support the amazing work they do.
We know that postage and packaging costs are annoying, so we keep things as cheap as possible for you lovely folk across the world, whilst making sure our packaging made from 100% recyclable paper. No plastic here.
UK standard delivery: £3.00
Europe tracked delivery: from £11.95
USA / Canada / Australia tracked delivery: from £14.95
Rest of world: from £14.95
Orders are packed and dispatched within 2-3 working days so all UK order should arrive within 5 working days of you placing your order.
European orders should arrive within 10 working days of you placing your order, but please allow up to 21 days during busy periods.
Orders from outside of Europe usually arrive within 15 working days, but international postal services do vary so please allow up to 20 working days for your order to arrive.
Unfortunately we cannot except responsibility for additional import costs associated with ordering from overseas.
We provide all sizing information for each product in our size guides to help you to choose the correct size, but we understand that nothing quite beats trying a garment for fit.
If you would like to exchange your order for another size or a different design, then please get in touch with us at firstname.lastname@example.org and we'll get it sorted for you.
Any return postage charges are to be covered by the customer and we strongly advise making sure you use a service which has adequate insurance for delivery because we can not accept any liability for the safe delivery of items being returned to us.
We will post out the exchanged item free of charge ‘cos we’re nice like that.
We’re confident that you’ll absolutely love your new purchase from us, but if for whatever reason you’d like a refund then please reply to your Order Confirmation email within 10 days of receiving it and we’ll sort that for you.
Provided that your item is returned to us in the saleable condition in which it arrived, we will process your refund for the garment. It can take 5-10 working days to arrive back in your bank account due to our card processing service. If we receive email notification of your desire to cancel an order before it has been dispatched; we will of course refund you the whole amount of our payment including any delivery costs.
If we get your order wrong
All of our orders are processed by hand with care and attention, but the Mail Out team are still human and mistakes happen from time to time.
In the rare instance that you receive an incorrect item, then please notify us replying to your Order Confirmation email. After receiving a heartfelt apology from us, you’ll then need to return the incorrect item to us (we’ll refund your postage for this of course!). Once we have received this, we will then dispatch the correct item to you. Grand. All’s well that ends well eh?
All of our stock is high quality and thoroughly checked for any faulty or damaged items. In the unlikely instance that you receive a faulty item, we will gladly replace or refund the item and will of course; cover /refund any additional postage costs incurred.