Warranty & Repairs
Built to last
As well as using environmentally-friendly ingredients, to us sustainability means building timeless products that are loved and used for many years – whether wandering the wilds of the world or winding your way to work.
Even so, that doesn’t mean things never go wrong. Sometimes they do. But, we back our goods and will do all we can to make sure you have a long and loving relationship.
If cared for properly our packs will last a seriously long time, wherever your adventures take you. We have full faith and offer a lifetime* of free repairs on any defects in workmanship or materials. And, if we can’t fix it, we’ll give you a new one, or a gift voucher for the purchase amount, whichever you'd prefer.
The warranty does not cover normal wear and tear, damage through neglect, or improper care or accidents. That does not mean, though, that we cannot breathe new life into your weathered wears. We can fix things for you, for a fair price. See our Lifetime Repairs Workshop, below, for more information.
Start Warranty Claim
*For all backpacks purchased after April 2019. ‘Lifetime' is defined as the lifetime of the product, under normal operating conditions. We reserve the right to determine whether the damage is part of normal wear and tear, or is beyond repair. Postage costs are non-refundable.
T-shirts, sweaters and accessories
We offer a limited warranty against defects in materials and workmanship on apparel. We expect that you'll use your gear, though, so normal wear and tear isn’t covered. But, if you love your worn apparel too much to get rid of, then let’s fix it up. check our Lifetime Repairs Workshop, below.
Lifetime repairs workshop
The best thing about making products that last a long time is that they become part of our adventure, a trusty companion on our travels or a steady workhorse for the day-to-day hustle.
But after time, we understand that things can suffer a little from tough love. And sometimes things can even get damaged by accident – the dog devoured it, you fell of your bike, you didn’t quite clear that barbed fence. We get it.
But we hate waste, and would much rather put the love back in to an old backpack than simply add things to landfill.
So thankfully, our gurus of needle and thread can help.
To get started with a repair quote, simply fill in our form and then we’ll get back to you with the next steps.