Warranty & Repairs
Made to last
As well as using environmentally friendly ingredients, we believe that sustainability is designing and making timeless products that are used and loved for many years – whether travelling the world or everyday urban and wildness wanderings.
Our T-shirts, sweaters, and accessories
We offer a limited warranty against defects in materials and workmanship on apparel. We expect that you’ll use your gear, so normal wear and tear isn’t covered. If you still love our worn apparel too much to get rid of, check out our Lifetime Repairs Workshop below.
We back our packs and believe that they will last a seriously long time wherever your adventures take you, which is why we offer our lifetime warranty
We offer free repairs on any defects in workmanship or materials.
If we are unable to repair your bag then we will replace it with a new one or issue you with a gift voucher for the purchase amount, whichever you prefer.
Our warranty does not cover normal wear and tear, any damage caused by neglect, improper care or accidents. For this, we have our paid-for repair service at a fair price (see below).
‘Lifetime' is defined as the lifetime of the product under normal operating conditions. We reserve the right to determine that the damage is part of normal wear and tear or is beyond repair. Postage costs are non-refundable.
*For all backpacks purchased from 1 April 2019
Lifetime repairs workshop
The best thing about making products that last a long time is that they become part of our adventure, a trusty companion on our travels or a steady workhorse for the day-to-day hustle.
But after time, we understand that they can suffer from some tough love. Instead of you having to replace it, we want to offer you the opportunity to have your backpack repaired back to life.
We also know that sometimes new products get damaged by accident – the dog ate it, you came off your bike, or you snagged it on that barbed fence you were sure you could clear in a single bound. We get it.
We hate waste and would much rather breathe new life into an old backpack than add it to landfill. Thankfully we have the skills of Sarah, our master stitch guru.
To get started with a repair quote, simply fill out the form below and we’ll contact you with next steps: