Exchanges and refunds

Hello, as my 'out of office' email said, I'm now away on paternity leave with our first little one and am probably trying to figure out what's just happened.

If you're getting in touch about an order you've placed, are wondering where it is or need to amend your delivery address etc, then please contact the MailOut team directly on and she will be able to help you out.

If you're wanting an exchange or a refund, please return your items to the address below, enclosing a note stating your name, order number and what you'd like to do:

Mail Out
FAO: The Level Collective
27a Deane House
Greenwood Place
NW5 1LB  

If you've placed a pre-order for a pair of boots or a backpack then rest assured the workshops are making them as quickly and as excellently as possible and I will be able to post them to you once they arrive with me.

For anything else, I will respond to you upon my return from paternity leave.

Thank you for understanding!

Big love


founder & designer