Give It a New Life FAQs

FAQs

What can I send back?

Level Collective gear you no longer use: backpacks, t-shirts, knitwear, socks, beanies or caps. We’ll take a look and decide the best way to give it a second life. Items can’t be returned once they’ve been sent in.

Who pays for postage?

You pay for the postage. We recommend a tracked service, as we can’t be responsible for items lost on the way.

What should I include in the package?

A note with your name and email address (in capitals, please).

Where do I send my items?

Backpacks
The Level Collective
c/o Taylor Kent & Co
The Boathouse, Newnham Bridge
Tenbury Wells
WR15 8JA

Clothing and accessories
The Level Collective
c/o Shirt Monkey (Eness Ltd)
Unit 2-14 Premier Park, Off Road 1
Winsford, Cheshire
CW7 3PH

Can I send back more than one item?

Yes. If you’d like to send more than three items, drop us an email first so we can make sure we have room.

What do you do with the items sent back?

We repair, rework and pass them on to someone new or, as a very last resort, recycle them.

Will I get anything back for my items?

This isn’t a buy-back or trade-in, so there’s no payment or credit for items sent in. It’s simply a way to keep good gear in use.

Give It a New Life FAQs

Answers about Give It a New Life: which Level Collective pieces we can accept, how to post them to us and what happens once they arrive. Postage is paid by the sender. Any other questions, email hello@thelevelcollective.co.uk.

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