Q: Who pays for postage?

A: You pay for the price of postage. We recommend using a tracked delivery service. We do not take responsibility for any lost items throughout the delivery process. 


Q: What should I include in the package?

A: Please send your garments along with a note with your name and email address - upper case please.


Q: Where do I send my items?

A: FAO The Level Collective, Studio 216, Krowji, West Park, Redtruth, TR15 3AJ


Q: When do I get my Buy Back voucher?

A: Once we have received your garments and been able to go through each item sent back to us. 


Q: How do I get my Buy Back voucher?

A: We email you your Buy Back voucher code. Make sure to check any junk mail inboxes as well as your inbox. Contact us if you haven't received your voucher code 2 weeks after sending. 


Q: What can I spend my Buy Back voucher on?

A: Any full priced item in our online store. Already discounted items do not apply to your Buy Back Voucher code.


Q: Does my Buy Back voucher have a time limit?

A: No - enjoy whenever your heart desires. 


Q: Is there a minimum spend with my Buy Back voucher?

A: £40


Q: Can I return multiple items?

A: Yes - you can return as many items as you like to us.


Q: What do you do with the garments sent back? 

A: We'll either repair, rework and resell it or as a very last resort: recycle it. 


Start my TLC Buy Back