TLC Buy Back FAQs
Q: Who pays for postage?
A: You pay for the price of postage. We recommend using a tracked delivery service. We do not take responsibility for any lost items throughout the delivery process.
Q: What should I include in the package?
A: Please send your garments along with a note with your name and email address - upper case please.
Q: Where do I send my items?
A: FAO The Level Collective, Studio 216, Krowji, West Park, Redtruth, TR15 3AJ
Q: When do I get my Buy Back voucher?
A: Once we have received your garments and been able to go through each item sent back to us.
Q: How do I get my Buy Back voucher?
A: We email you your Buy Back voucher code. Make sure to check any junk mail inboxes as well as your inbox. Contact us if you haven't received your voucher code 2 weeks after sending.
Q: What can I spend my Buy Back voucher on?
A: Any full priced item in our online store. Already discounted items do not apply to your Buy Back Voucher code.
Q: Does my Buy Back voucher have a time limit?
A: No - enjoy whenever your heart desires.
Q: Is there a minimum spend with my Buy Back voucher?
Q: Can I return multiple items?
A: Yes - you can return as many items as you like to us.
Q: What do you do with the garments sent back?
A: We'll either repair, rework and resell it or as a very last resort: recycle it.